Customer Service Representative
McLoughlin Plumbing & Heating Co.
McLoughlin Plumbing & Heating Co.
Upper Darby, PA Upper Darby, PA Full-time Full-time $21.
20 - $23.
39 an hour $21.
20 - $23.
39 an hour 1 day ago 1 day ago 1 day ago McLoughlin Plumbing & Heating Co is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.
Responsibilities:
-Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Schedule and dispatch technicians, equipment and/or service vehicles to appropriate locations, according to customer requests.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer records by updating account information in our database.
- Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department.
- Monitor techs locations using GPS to coordinate service and schedules.
- Assist with data entry tasks to ensure accurate and up-to-date customer information Skills:
- Excellent communicator - Ability to build trust and demonstrate empathy - Proficient in data entry and analysis - Ability to multi task and solve problems in order to meet customer's needs or issues.
- Previous experience in sales or customer service is a plus - Must be reliable and flexible to work longer hours as needed -History of loyalty and longevity at prior employers Compensation/
Benefits:
- Great starting salary based on experience - Paid Time Off -Health/Dental/Vision Insurance -401K Retirement Plan with Company Match Join our team of dedicated professionals who are committed to providing exceptional customer service.
We offer competitive pay, opportunities for career growth, and a supportive work environment.
Apply now to become a valuable member of our Customer Service team! Job Type:
Full-time Pay:
$21.
20 - $23.
39 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
McLoughlin Plumbing & Heating Co.
Upper Darby, PA Upper Darby, PA Full-time Full-time $21.
20 - $23.
39 an hour $21.
20 - $23.
39 an hour 1 day ago 1 day ago 1 day ago McLoughlin Plumbing & Heating Co is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.
Responsibilities:
-Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Schedule and dispatch technicians, equipment and/or service vehicles to appropriate locations, according to customer requests.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain customer records by updating account information in our database.
- Analyze customer inquiries and provide appropriate solutions or escalate to the relevant department.
- Monitor techs locations using GPS to coordinate service and schedules.
- Assist with data entry tasks to ensure accurate and up-to-date customer information Skills:
- Excellent communicator - Ability to build trust and demonstrate empathy - Proficient in data entry and analysis - Ability to multi task and solve problems in order to meet customer's needs or issues.
- Previous experience in sales or customer service is a plus - Must be reliable and flexible to work longer hours as needed -History of loyalty and longevity at prior employers Compensation/
Benefits:
- Great starting salary based on experience - Paid Time Off -Health/Dental/Vision Insurance -401K Retirement Plan with Company Match Join our team of dedicated professionals who are committed to providing exceptional customer service.
We offer competitive pay, opportunities for career growth, and a supportive work environment.
Apply now to become a valuable member of our Customer Service team! Job Type:
Full-time Pay:
$21.
20 - $23.
39 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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